Your Patient-Centered Medical Home
At Partners in Family Health, exceptional healthcare begins with an exceptional experience. We combine personalized medical expertise with a warm, attentive approach designed to make every patient feel valued, understood, and cared for. From preventive wellness and routine care to the management of complex health needs, our team is dedicated to delivering thoughtful, comprehensive care tailored to every stage of life.
We believe healthcare should be seamless, reassuring, and centered around you. With a commitment to clinical excellence, meaningful relationships, and compassionate service, we are honored to be your trusted partner in lifelong health and well-being.
General Information
Same Day Appointments and Appointment Availability
At Partners in Family Health, we understand that health concerns don’t always follow a schedule. That’s why we make every effort to accommodate same-day appointments whenever possible, providing timely, attentive care when you need it most. If you are feeling unwell or have experienced an injury and would like to be seen today, we encourage you to call our office as early as possible at 616-662-2011 so our team can personally assist you in securing an appointment.
Virtual Visits Made Easy
Any visit that doesn't require a physical examination can be a virtual visit. Connect with your provider from the comfort of home using your smartphone, tablet, or computer with internet access. If you're using a desktop computer, you'll also need an external camera and microphone. After scheduling your telehealth appointment, you'll receive an email titled "Telehealth Meeting Invitation" At your appointment time, simply click the link within the email to join your visit—no downloads, no codes, no waiting, and no hassle.
Cancellation Policy
We are committed to providing every patient with attentive, unrushed care. To help us stay on schedule and respect the time of all patients, we kindly ask that you arrive promptly for your appointment. Patients arriving more than 15 minutes after their scheduled appointment time may be asked to reschedule their visit.
If you need to cancel or reschedule an appointment, we respectfully request at least 24 hours’ notice whenever possible. This allows us to offer that appointment time to another patient in need of care. Appointments canceled with less than 24 hours’ notice may incur a cancellation fee of $40. These fees may also apply in cases of repeated short-notice cancellations.
We appreciate your understanding and partnership in helping us provide exceptional care to every patient we serve.
After Hours and Emergency Care
Our after-hours service is reached by calling our regular telephone number at 616-662-2011. Your call will be forwarded to the Corewell Health Call Center, where trained RN’s, using National protocols, can help direct you. If you have a life-threatening emergency, please dial 911 or obtain service at the closest emergency room.
Prescription/Rx Refills
To help ensure your medications are refilled safely and accurately, we ask that refill requests be submitted during regular office hours, Monday through Friday. Please allow up to 2 business days for processing, especially before weekends, holidays, or travel.
For your convenience, refill requests can be submitted by calling the refill line directly at 616-662-2219, sending a request through the patient portal or calling our office during office hours at 616-662-2011 and following the prompts. .
*Please note that prescriptions for controlled substances, including narcotic pain medications, cannot be refilled after hours or on weekends.
To provide the safest care possible, some medications require periodic office visits or laboratory monitoring. If you are due for an appointment or testing, we may provide a limited refill until the necessary follow-up is completed.
Financial Policy
Insurance Billing
Insurance Participation: As an independent office that is affiliated with but not part of the larger hospital systems such as Corewell Health, Trinity and University of Michigan West, we are able to participate with many plans at Tier 1 coverage. However, it is vital that you verify this with your insurance carrier by checking the insurance website or calling the customer service number on the back of your insurance card.
We will bill your insurance on your behalf and oversee the process to ensure you receive your maximum allowable benefits. Your insurance communicates your copays, coinsurance and deductibles with us based on the type of visit scheduled and payment is collected from you at the time of service. In the event the visit changes or services rendered differ from the expected visit type, such as an in-office procedure is added, or a new problem is addressed during a preventative wellness visit, you may receive an additional bill or a refund from us.
Know Your Policy: Insurance billing can be complex involving copays, deductibles, tiers of coverage, HSA high deductible, HMO, and POS plans. It is important that you know what your specific policy covers regarding screening/prevention/wellness visits; sick/injury/follow-up visits; vaccines, labs and in-office procedures.
Payment and Payment Plans
Payment is due at the time of service unless payment arrangements have been approved. Unexpected balances due to high deductible or uncovered services may also be eligible for a payment plan. We accept cash, checks, money orders, MasterCard, Visa, Discover, ApplePay, and Google Pay. Returned checks are subject to additional collection fees.
Billing Questions
If you have any questions about your bill or if you experience undue financial hardship, please let our Billing Manager know so that she may assist you. Our Billing Manager can be reached each weekday from 8:30am until 4:30pm by calling 616-797-3201 or calling our office at 616-662-2011 and follow the prompts . If she is not available, you may leave information on her voicemail, and she will return your call. Failure to pay your balance timely or set up a payment plan may result in a discharge from the practice.
Services We Provide
Pediatric Care
Newborn Care
Well Child Examinations
Immunizations
Sports Physicals
Minor Procedures
Acute & Chronic Illness Care
ADHD Evaluation & Treatment
Treatment for Injury
Acute Care and Chronic Medical Condition Management
Pre-op exams
Chronic Illness
Diabetes
Thyroid Disorders
Hypertension
Injury
Back Pain
Nutrition, Diet & Exercise Counseling
Depression, Anxiety & ADHD
Asthma
Cholesterol Management
Gout
Arthritis
Musculoskeletal Pain
Colds, Sore Throat and Flu
Infection Management
Allergy injections
Routine and Preventative Care
Routine Physical exams
Annual Wellness
Immunizations
Osteoporosis screening including in office Bone Density Scan
Cardiac Risk Assessment including in office EKG
Blood pressure screening
Cholesterol screening
Colon cancer screening
Diabetes screening
Breast Exam
Cervical cancer screening
Prostate screening
Skin Exam with mole biopsy and wart removal
Infectious disease screening
Depression Screening